free shipping on orders over $100 CAD / $150 USD

HOW MUCH WILL IT COST TO GET MY JEWELRY TO MY DOORSTEP?

A $10 shipping charge is added to any orders shipped within Canada, and $15 within the US. Canadian orders exceeding $100 and US orders exceeding $150 receive FREE shipping. All orders are tracked.

DO YOU SHIP TO THE US/INTERNATIONAL?

We ship everywhere!

Our international shipping rate is $35 for a tracked package and $15 for not tracked. We cannot guarantee delivery times or predict customs fees for international packages and are unfortunately unable to guarantee that a non tracked package will be delivered.  

 

WHEN CAN I EXPECT TO RECEIVE MY JEWELRY? 

Orders are shipped through Canada Post Expedited Service. All orders are followed through a tracking number. Most orders are shipped within 48 hours but allow up to 10 business days from the time your order is placed. Confirmation will be sent to you when your order is mailed out. Please allow extra time for US and International deliveries.

WHAT’S YOUR POLICY FOR RETURNS/EXCHANGES/ GUARANTEES?

If you receive your jewellery and it's not what you expected or you're unhappy with it for any reason, you can return unworn jewelry to us within 30 days of purchase for a full refund or exchange. We guarantee our products for 90 days, if any defects occur, we will gladly replace your piece. Mail it to us in a PADDED ENVELOPE or BOX (jewelry will tear through a paper envelope) to:  Saraswati, 15210 79A Avenue, Edmonton, Alberta, Canada, T5R 3H4.

Please send your return address and contact information with your request and allow up to 4 weeks for repairs.

WILL THE BRASS JEWELRY TURN MY SKIN GREEN? WHAT DO I DO?

Saraswati jewellery is protected and shouldn’t turn your skin green. Brass does sometimes leave a green tarnish on some peoples' skin. This is because brass contains copper. If your skin does stain easily, it is probably not an allergic reaction. It is likely a chemical reaction to the copper due to acidity in your perspiration. Green stains are usually absorbed overnight and, and if needed can be washed off with soapy water. Avoid wearing your brass jewelry in the shower, while sleeping or exercising, and remove rings before washing your hands.

HOW DO I CLEAN MY BRASS JEWELRY?

Once again, the jewelry is protected so it shouldn’t tarnish for a while but if it does, we prefer to use a silver polishing cloth. You can also use a commercial brass cleaner, like ‘Brasso’.

WHAT ARE SARASWATI’S EARRING HOOKS/ POSTS MADE OF? 

All of the stud earrings are made with .925 sterling silver posts and come with sterling backings. The remainder of our brass collection are entirely brass. For people with sensitive skin, silver may be a better choice.

I LOST ONE OF MY EARRINGS. CAN I BUY JUST ONE EARRING FROM YOU?

Yes, for half the price of the pair. Email us so we can tell you the procedure for doing this.

DO YOU GIFT-WRAP?

Yes, we will gift-wrap your jewelry box for an additional $5. Please send us an email at sales@saraswatidesigns.com to purchase a gift wrap option.

CAN I BORROW PIECES FOR A PROMOTIONAL SHOOT/BLOG?

Yes, we love collaborating! Please email sabrina@saraswatidesigns.com for inquires.