WHAT ARE THE SHIPPING COSTS?
A $10 shipping charge is applied to any order within Canada, and $15 within the US. Canadian and US orders exceeding $75 receive FREE shipping. All orders are tracked.
DO YOU SHIP TO THE US/INTERNATIONALLY?
We ship worldwide!
Our international shipping rate is $15 for a tracked package. We cannot guarantee delivery times or predict customs fees for international packages and are not responsible for lost or stolen packages if you select no tracking.
WHEN CAN I EXPECT TO RECEIVE MY JEWELRY?
Canadian orders are shipped through Canada Post Expedited Service and tracking is provided once the order is shipped. Most orders are shipped within 48 hours but please allow up to 10 business days from the time your order is placed during busy times. Confirmation will be sent to you when your order is mailed out. Please allow extra time for US and International deliveries.
WHAT’S YOUR POLICY FOR RETURNS/EXCHANGES/ GUARANTEES?
If you receive your jewellery and it's not what you expected or you're unhappy with it for any reason, you can return unworn jewelry to us within 30 days of purchase for a full refund or exchange. We guarantee our products for 90 days, if any defects occur, we will gladly replace your piece. Mail it to us in a PADDED ENVELOPE or BOX (jewelry will tear through a paper envelope) to: Saraswati, 16127 89 Street, Edmonton, Alberta, Canada, T5Z 3M3.
Please send your return address and contact information with your request and allow up to 4 weeks for repairs.
*Earrings cannot be returned due to hygienic reasons.
WHAT ARE SARASWATI’S EARRING HOOKS/ POSTS MADE OF?
All of the stud earrings are made with .925 sterling silver posts and come with sterling backings. The backing coincides with the metal of the rest of the piece, ex: gold vermeil = gold vermeil posts etc.
I LOST ONE OF MY EARRINGS. CAN I BUY JUST ONE EARRING FROM YOU?
Yes, for half the price of the pair. Email us so we can tell you the procedure for doing this.
HOW DO I CLEAN MY SARASWATI JEWELLERY?
We recommend using a silver polishing cloth on all of our pieces. Brass jewellery can also be cleaned using ketchup, yes ketchup!
CAN I BORROW PIECES FOR A PROMOTIONAL SHOOT/BLOG?
Yes, we love collaborating! Please email firstname.lastname@example.org for inquiries.