FAQs – Saraswati Designs
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FREE WORLDWIDE SHIPPING ON ORDERS OVER $75 FREE WORLDWIDE SHIPPING ON ORDERS OVER $75

FAQs

WHAT ARE THE SHIPPING COSTS?

A $10 shipping charge is applied to any order within Canada and the USA. Canadian and US orders $75 and over before tax receive FREE SHIPPING. All orders are tracked. In Edmonton? Save on shipping, and pick up in store for free.

DO YOU SHIP INTERNATIONALLY?

We ship worldwide! Our international shipping rate is $15 for a tracked package and we also offer FREE SHIPPING on international orders $75. We cannot guarantee delivery times or predict customs fees for international packages and are not responsible for lost or stolen packages.  

 

WHEN CAN I EXPECT TO RECEIVE MY JEWELLERY? 

Canadian orders are shipped through Canada Post Expedited Service and tracking is provided once the order is shipped. US orders are shipped with USPS. Most orders are shipped within 24 business hours, but please allow up to 5 business days from the time your order is placed during busy times. Confirmation will be sent to you when your order is mailed out. Please allow extra time for US and International deliveries.

WHAT’S YOUR POLICY FOR RETURNS/EXCHANGES/ GUARANTEES?

If you receive your jewellery and it's not what you expected or you're unhappy for any reason, you can return unworn pieces to us within 30 days of purchase for a full refund or exchange. We guarantee our products for 90 days, if any defects occur, we will gladly replace your piece. Mail it to us in a PADDED ENVELOPE or BOX  to:  Saraswati, Loft Suite, 10462 82 Avenue NW, Edmonton, Alberta, Canada, T6E 2A2.

Please send your return address, contact information, and order number with your request and allow up to 4 weeks for repairs.

**Earrings cannot be returned due to hygienic reasons.

WHAT ARE SARASWATI’S EARRING HOOKS/ POSTS MADE OF? 

All of the stud earrings are made with .925 sterling silver posts and come with sterling backings. The backing coincides with the metal of the rest of the piece, ex: gold plated = gold plated posts etc. 

HOW DO I CLEAN MY SARASWATI JEWELLERY?

We recommend using a silver polishing cloth to shine up all of our pieces. Brass jewellery can also be cleaned using ketchup, yes ketchup!

DO YOU TAKE CUSTOM ORDERS?

We unfortunately must order in quantities of at least 50 pieces from our supplier, if you are thinking of a corporate or a group gift, we are happy to create something special and unique for you. We are also able to make all of our current designs in 10,14,18, and 22 Karat gold. Please email us for more details. 

WHY THE LIMITED RING SIZES?

Being a small company, we can unfortunately carry only so much inventory. If you do not see your ring size, we are more than happy to special order your size in. Wait times for this generally start at around 6 weeks. Email us at sales@saraswatidesigns.com for more information.

CAN I BORROW PIECES FOR A PROMOTIONAL SHOOT/BLOG?

Yes, we love collaborating! Please email sabrina@saraswatidesigns.com for enquiries.