WHAT ARE THE SHIPPING COSTS?
A $10 shipping charge is applied to any order within Canada and the USA. Canadian and US orders exceeding $75 before tax receive FREE SHIPPING. All orders are tracked.
DO YOU SHIP TO THE INTERNATIONALLY?
We ship worldwide!
Our international shipping rate is $15 for a tracked package. We cannot guarantee delivery times or predict customs fees for international packages and are not responsible for lost or stolen packages.
WHEN CAN I EXPECT TO RECEIVE MY JEWELRY?
Canadian orders are shipped through Canada Post Expedited Service and tracking is provided once the order is shipped. US orders are shipped with USPS. Most orders are shipped within 24 business hours, but please allow up to 10 business days from the time your order is placed during busy times. Confirmation will be sent to you when your order is mailed out. Please allow extra time for US and International deliveries.
WHAT’S YOUR POLICY FOR RETURNS/EXCHANGES/ GUARANTEES?
If you receive your jewellery and it's not what you expected or you're unhappy with it for any reason, you can return unworn jewellery to us within 30 days of purchase for a full refund or exchange. We guarantee our products for 90 days, if any defects occur, we will gladly replace your piece. Mail it to us in a PADDED ENVELOPE or BOX (jewelry will tear through a paper envelope) to: Saraswati, Loft Suite, 10462 82 Avenue NW, Edmonton, Alberta, Canada, T6E 2A2.
Please send your return address and contact information with your request and allow up to 4 weeks for repairs.
**Earrings cannot be returned due to hygienic reasons.
WHAT ARE SARASWATI’S EARRING HOOKS/ POSTS MADE OF?
All of the stud earrings are made with .925 sterling silver posts and come with sterling backings. The backing coincides with the metal of the rest of the piece, ex: gold plated = gold plated posts etc.
I LOST ONE OF MY EARRINGS. CAN I BUY JUST ONE EARRING FROM YOU?
Yes, for half the price of the pair. Email us so we can tell you the procedure for doing this.
HOW DO I CLEAN MY SARASWATI JEWELLERY?
We recommend using a silver polishing cloth on all of our pieces. Brass jewellery can also be cleaned using ketchup, yes ketchup!
CAN I BORROW PIECES FOR A PROMOTIONAL SHOOT/BLOG?
Yes, we love collaborating! Please email firstname.lastname@example.org for enquiries.